John

Author's details

Name: John Schultz
Date registered: November 22, 2007
URL: http://johndschultz.com
Jabber / Google Talk: john

Biography

Vice-President of Operations and Auctioneer for regional auction firm, President of Minnesota State Auctioneers Association, Technology Consultant for numerous regional and national auction firms, Law Clerk for a general practice law firm, and a HUGE Twins fan!

Latest posts

  1. The difference between great customer service and poor customer service in two words — April 3, 2011
  2. Customer Service Twitter Style – Granite City and Chipotle — March 27, 2011
  3. Being greedy with our leftovers — March 20, 2011
  4. Allergic to love — March 13, 2011
  5. Turning my financial life upside down — March 7, 2011

Author's posts listings

Apr 03

The difference between great customer service and poor customer service in two words

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by John

April 3, 2011

Great customer service is easy.  That’s why it bewilders me that so many companies get it wrong.  Great customer service is a mindset choice of either yes or no.  Nothing more, nothing less.  Companies that are great at customer service first respond to customers with “yes answers” and those companies that are poor at customer …

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