Category archives: Random
The difference between great customer service and poor customer service in two words
Great customer service is easy. That’s why it bewilders me that so many companies get it wrong. Great customer service is a mindset choice of either yes or no. Nothing more, nothing less. Companies that are great at customer service… continue reading »
Customer Service Twitter Style – Granite City and Chipotle
As you may know, I’m a big fan of Twitter for a variety of reasons. However, my favorite reason is to create relationships with people and companies with whom you otherwise would not have contact. Take two recent examples of… continue reading »
Being greedy with our leftovers
Recently, I learned of a new store in St. Cloud that will pay you for your gently used articles of clothing, and then resell them for a profit (actually 3x what they pay you for the item). At first glance,… continue reading »