Great customer service is easy. That’s why it bewilders me that so many companies get it wrong. Great customer service is a mindset choice of either yes or no. Nothing more, nothing less. Companies that are great at customer service first respond to customers with “yes answers” and those companies that are poor at customer …
Category Archive: Random
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Mar 27
Customer Service Twitter Style – Granite City and Chipotle
As you may know, I’m a big fan of Twitter for a variety of reasons. However, my favorite reason is to create relationships with people and companies with whom you otherwise would not have contact. Take two recent examples of excellent customer service by two different companies with a presence on Twitter. First, an experience …
Permanent link to this article: http://johndschultz.com/customer-service-twitter-style-granite-city-and-chipotle/
Mar 20
Being greedy with our leftovers
Recently, I learned of a new store in St. Cloud that will pay you for your gently used articles of clothing, and then resell them for a profit (actually 3x what they pay you for the item). At first glance, I thought it was a great idea. But, the more I thought about it, the …
Permanent link to this article: http://johndschultz.com/being-greedy-with-our-leftovers/