Tag archive: transition
The difference between great customer service and poor customer service in two words
Great customer service is easy. That’s why it bewilders me that so many companies get it wrong. Great customer service is a mindset choice of either yes or no. Nothing more, nothing less. Companies that are great at customer service… continue reading »
Turning my financial life upside down
Last month, my church had a several part series on finance. It really got me thinking about how I manage my finances. I thought I’d share a bit of my experience, and some changes I’ve made to my life. Maybe… continue reading »
From direct to search: a shift in advertising dollars
Last night, Mike and I were sitting in the office discussing traffic to our website for our two upcoming auctions. They both are doing well. However, in the conversation, I noted to him that for the past 30 days, search… continue reading »