Systems

Today I rebuilt the routing rules for my AI agents: which model handles mechanical work, which handles hard reasoning, which validates the output before I see it. The setup looked rigorous. Every substantial piece of work got checked by a validator agent running at high effort on my most capable model. The critique that stopped me: the validator was the same model as the thing it was checking. Same model, same characteristic errors. When the producer and the checker share a mind, the check confirms the work is consistent with itself. It can’t see the errors that mind is inclined to make, because it’s inclined to make them too. ...

I was listening to a podcast episode of No Priors recently where Palo Alto Networks CEO Nikesh Arora said something that stopped me. Customer support, he argued, exists because we build bad products. If we build great products, why would we have to have customer support? It’s too complicated, it’s hard to onboard, it’s got too many dials. That’s why it takes so much time to make, and eventually it’s not efficient. ...