The Person-System Trap

I told someone last week that his business couldn’t survive him. He’d called to pick my brain. Decades in the auction industry, multiple divisions, good revenue. But every decision in the company routed through him. Sales, operations, finance, client relationships. He’d spent his career being the best person on the microphone, and the rest of the business just happened around that skill. There were no documented processes. No decision-making frameworks anyone else could follow. If his potential successor took over tomorrow, they’d fail. Not because they’re incapable, but because the architecture underneath was never built for anyone else to run. ...

March 23, 2026 · 7 min · John Schultz

The Movie That Matches the Outcome

Dave Plummer is a retired Microsoft engineer. He created Windows Task Manager, ported Space Cadet Pinball to Windows, built the ZIP folder support, and wrote the Windows activation system for XP. He’s been coding since the TRS-80 days. Dropped out of high school. Worked at 7-Eleven. Went back to school, cold-emailed his way into Microsoft from Saskatchewan, and stayed for years building tools that billions of people still use daily. He now runs a YouTube channel called Dave’s Garage. Lex Fridman had him on episode #479, and four things from their conversation stuck with me. ...

March 16, 2026 · 6 min · John Schultz

Users Do the Scaling

I was listening to Acquired’s Google episode this morning, the Alphabet deep dive, and one detail stuck with me. Google launched Google Video before YouTube even existed. Google had the engineering talent, the infrastructure, the money. YouTube had nothing except a webcam, a website, and almost zero friction. YouTube won because anyone could upload a video in minutes. Google Video required you to fill out forms, wait for approval, deal with format restrictions. Same basic product, totally different levels of friction. The low-friction version attracted the creators, and the creators attracted the audience, and the audience attracted more creators. Users did the scaling. Google just had to buy it afterward. ...

March 10, 2026 · 3 min · John Schultz

How I Actually Use AI

Grafe Auction runs about 290 auctions a year across 48 states. Each campaign takes 10 to 14 days from start to finish. I’m the partner responsible for marketing, technology, and operations. That pace doesn’t leave much room for a system that’s clever but doesn’t hold up under pressure. It also doesn’t leave room for losing a thought from January that turns out to be the missing piece in February. The personal knowledge management crowd has an orthodoxy right now: tools don’t matter, just write. The AI crowd has its own: throw everything at the model and let it figure it out. Both are half right. Tools alone don’t create insight. Models alone can’t connect what they’ve never been given. ...

March 3, 2026 · 17 min · John Schultz

Five Levels of Agentic Commerce

Stripe’s 2025 annual letter lays out five levels of agentic commerce, and what makes the framework stick is that each level isn’t defined by what the AI starts doing. It’s defined by what the human stops doing. Level 1: Eliminating web forms. You still research and decide. The agent just handles the typing, the checkout fields, the payment details. It’s a clerk, not a buyer. Level 2: Descriptive search. You stop searching for specific products and start describing situations. “I need back-to-school supplies for a third grader in Chicago, nothing too itchy or tight, he likes KPop and tennis.” The system reasons across weather, materials, sizes, taste, reviews, and delivery timelines. ...

February 24, 2026 · 3 min · John Schultz

Principles Over Predictions

The Observation I didn’t build structured data systems because I predicted WebMCP or the agentic web. I built them because “touch it once, make it findable by any system” is just good practice. “Computers do the mundane, humans critically think” is just a sound division of labor. These are principles, not predictions. But those principles, arrived at independently, produced exactly the infrastructure the agentic web needs. A straight line runs from a thought card I wrote in August 2025 to a platform that’s accidentally ready for a protocol Google announced six months later. ...

February 19, 2026 · 2 min · John Schultz

True Market Value: Why Structured Data Is the Last Moat in Auctions

Last August, I had a conversation with a colleague that stuck with me. We were talking about whether auctions actually find true market value. My argument was simple: how can it be true market value when maybe 5-10% of potential buyers ever see our marketing? We’re calling it market value based on whoever happened to show up. I wrote about it at the time. My answer was to build communities, find your own lake, pursue smarter marketing instead of more marketing. I believed it. I still do. But six months later, I think I was thinking too small. ...

February 19, 2026 · 9 min · John Schultz

Digital Exhaust

Every time you drive past a license plate reader, walk by a Ring camera, or carry your phone into a room, you’re producing exhaust. Not the kind you choose to share. Not a social media post or an email or a photo you uploaded. This is the byproduct of simply existing in 2026. A friend called it “digital exhaust,” and the metaphor is almost too good. Car exhaust isn’t a decision. It’s a consequence of going somewhere. You don’t think about the fumes trailing behind you. You’re focused on the road ahead. ...

February 13, 2026 · 3 min · John Schultz